Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to MobCraft Automation Platform ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our messaging automation platform.

2. Information We Collect

2.1 Account Information

• Email address
• Name and contact details
• Billing information (processed securely through Razorpay)
• Account credentials (encrypted)

2.2 Usage Data

• Messages sent through our platform
• Campaign statistics and analytics
• Contact lists you upload
• Session information and connection logs

2.3 Technical Data

• IP address and device information
• Browser type and version
• Operating system
• Usage patterns and interaction data

3. How We Use Your Information

We use your information to:

• Provide and maintain our messaging automation service
• Process your payments and manage subscriptions
• Send you service-related notifications
• Improve our platform and develop new features
• Provide customer support
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure cloud storage (Google Cloud Platform)
• Regular security audits and updates
• Access controls and authentication
• Data backup and recovery procedures

5. Third-Party Services

We use the following third-party services:

• Razorpay: Payment processing (see Razorpay Privacy Policy)
• Google Cloud Platform: Cloud hosting and storage
• WhatsApp Web: Message delivery (unofficial API)

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent at any time

8. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect data from children.

10. International Data Transfers

Your data may be processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or platform notification.

12. Contact Us

If you have questions about this privacy policy or want to exercise your rights, contact us at:

• Email: privacy@mobcraft.in
• Address: MobCraft, India

13. GDPR Compliance

For users in the European Economic Area (EEA), we comply with GDPR requirements. Your legal basis for processing is:

• Contract performance (providing our service)
• Legitimate interests (improving our platform)
• Legal obligations (compliance with laws)
• Consent (marketing communications)